Understanding Behaviour and Managing Conflict

In today’s workplace, conflict is inevitable, with over 40% of UK employees experiencing conflict at work every year. Our “Understanding Behaviour and Managing Conflict” course is designed to equip you with the skills and knowledge to navigate these challenges effectively and confidently.

What You Will Learn:

1. Understanding Behaviour: Gain insights into why people behave the way they do, including the psychological and environmental factors that influence actions and reactions.
2. Recognising Conflict Triggers: Learn to identify early signs of conflict and understand the underlying causes to prevent escalation.
3. Effective Communication Skills: Develop techniques for clear and empathetic communication, essential for defusing tension and fostering cooperation.
4. Conflict Resolution Strategies: Explore various strategies for resolving conflicts, from mediation and negotiation to collaborative problem-solving.
5. Managing Stress and Emotions: Understand how to manage your own stress and emotions during conflict, ensuring you remain calm and composed.
6. Building a Positive Workplace Culture: Discover ways to promote a culture of respect and understanding, reducing the likelihood of conflicts arising.

Our course is led by experienced professionals who bring real-world knowledge and practical advice, ensuring that what you learn can be immediately applied in your workplace. By the end of the course, you’ll be equipped to handle conflicts with confidence, creating a more harmonious and productive environment.

Join us and transform how you handle workplace conflict, making your workplace not just functional, but thriving.

Book your place now

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